|If your party is cancelled due to the Coronavirus, we'll be happy to give a full store credit for you if it hasn't been sent. (Bond and courier will be given in cash, but hire is strictly store credit)
Normally payment confirms a booking and is not refundable, but store credit can be given due to these circumstances.
However, once sent the hire or purchase is considered complete and cannot be credited.
|Costume hireage is overnight or for the weekend (plus courier time)|
|No pinning, taping or altering of costumes, wigs or accessories is allowed.
Doing so may result in a charge up to the full purchase price of the item.
|Costumes must be returned in the same condition received.|
|Bond does not cover replacement of lost or damaged items.|
|Additional charges may apply and the use of collection agencies,
(if needed) will be charged to the hirer.
|Refunds not given for costumes not worn, or wrong sizes chosen.|
|Don’t wash the costumes.|
Please don't send the costume back wet.
|Email us on arrival if you think something is damaged or missing. (NOT after wearing)
Notifying us after your stated event time of a problem will strictly not be accepted.
Eg. Emailing on Sunday morning to say there was a tear on arrival, will clearly not be accepted.
Emailing on Friday afternoon when the costume is delivered will be noted.
|Hire charges of $10 per day will be added if not couriered on the day agreed.|
|If you have changed address, update it in your account before requesting an order.
Or advise us if you change it after.
We will not be responsible if this is not done.
|If the return courier is not called to collect the costume in the morning, it will not be collected that day and be late back.
If sending from your works mail room, you must book the courier yourself.
Not booking it usually causes it to be collected by the wrong courier and go missing.
|If sending back late, please don't use the excuse of 'Someone died in my family'
99% of late returns are for this reason and if it keeps up, kiwis will be extinct very soon.
Much like 'The dog ate my homework' :-)
Couriers will still collect no matter what's happened. (Unless someone died in their family...)